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Terms of Service

Last updated: March 12, 2026

These Terms of Service (the Terms) govern access to and use of the tapwrk attendance and shift tracking platform, including our websites, apps, hardware devices and related services (together, the Service).

By using the Service, you confirm that you accept these Terms on behalf of yourself or the organisation you represent.

1. Use of the Service

  • Eligibility – You must be at least 18 years old and have the authority to bind your organisation to these Terms.
  • Account – Certain features may require an account. You are responsible for keeping your login details secure and for all activity that occurs under your account.
  • Permitted use – You may use the Service only in accordance with these Terms, applicable law and any written agreement with tapwrk.
  • Prohibited use – You may not misuse the Service, including by attempting to access it without authorisation, interfering with its operation, reverse‑engineering, or using it in a way that violates the rights of others.

2. Customer responsibilities

If your organisation is a customer of tapwrk:

  • You are responsible for configuring the Service, adding locations and users, assigning roles and defining schedules.
  • You must ensure that you have a valid legal basis to process the personal data of your employees and that you inform them appropriately.
  • You are responsible for the accuracy of data that you or your users enter into the Service.

3. Data protection

tapwrk processes personal data in accordance with our Privacy Policy and, where applicable, a separate data processing agreement with the customer organisation.

You remain responsible for your own compliance with data protection laws in relation to the use of the Service (for example obtaining any necessary consents or providing employee notices).

4. Availability and changes

We aim to provide a reliable Service but do not guarantee that it will be available without interruptions or errors.

We may modify, suspend or discontinue parts of the Service (for example to introduce new features, fix bugs or comply with laws). Where changes have a material adverse impact, we will make reasonable efforts to notify affected customers in advance.

5. Fees and payment

If you purchase a paid subscription:

  • Fees, billing periods and payment terms are described in the order form, pricing page or other agreement between you and tapwrk.
  • Unless otherwise stated, fees are non‑refundable. Trials may be available for a limited period as described on our website.
  • We may suspend or downgrade access to the Service if invoices remain unpaid after the due date.

6. Intellectual property

tapwrk and its licensors retain all intellectual property rights in the Service, including software, interfaces, designs, logos and documentation.

You are granted a limited, non‑exclusive, non‑transferable licence to use the Service for your internal business purposes during the subscription term.

You may not copy, modify, distribute, sell or lease any part of the Service, nor may you reverse‑engineer or attempt to extract the source code, except as permitted by law.

7. Third‑party services

The Service may integrate with or link to third‑party services (for example email or analytics providers). Your use of those services is governed by the terms and policies of the relevant third party, not these Terms.

8. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non‑infringement.

We do not warrant that the Service will be error‑free, secure or uninterrupted, or that it will meet your specific requirements.

9. Limitation of liability

To the maximum extent permitted by law:

  • tapwrk will not be liable for any indirect, incidental, consequential, special or punitive damages, or for loss of profits, revenue, data or business opportunities arising out of or in connection with the use of the Service; and
  • the total aggregate liability of tapwrk for all claims relating to the Service will be limited to the amounts paid by the customer for the Service during the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory and even if we have been advised of the possibility of such damages.

10. Term and termination

These Terms apply while you access or use the Service.

We or the customer organisation may terminate access to the Service in accordance with the subscription agreement or if you materially breach these Terms.

Upon termination:

  • your right to use the Service ends immediately;
  • we may deactivate or delete accounts after a retention period, subject to legal obligations and our internal policies;
  • certain provisions that by their nature should survive (such as limitations of liability, indemnities and intellectual property rights) will continue to apply.

11. Governing law

Unless otherwise required by mandatory local law, these Terms are governed by and construed in accordance with the laws of the European Union member state in which tapwrk is established, without regard to conflict of law rules.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page and will show the date of the last update.

If changes are material, we will provide reasonable notice by email or through the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us at:

legal@tapwrk.com